Effective Date: March 15, 2026 · Last Updated: March 15, 2026
1. Introduction
Departa ("we," "our," or "us") operates the Departa mobile application and website at departa.app (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Services.
We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario's privacy laws, and applicable Canadian federal legislation. For users in the United States, we also comply with applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
2. Who We Are
Departa is the data controller responsible for your personal information, incorporated in Ontario, Canada. Questions about this policy can be directed to our Privacy Officer at privacy@departa.app.
3. Information We Collect
Information you provide directly
- Account information: your name and email address
- Payment information: processed through Apple App Store or Google Play — we do not store your card details
- Saved flights: flight numbers, routes, and departure dates you add to My Flights
- Support communications: messages you send to our team
Information collected automatically
- Device information: type, OS version, unique device identifiers
- Location data: approximate or precise, depending on permissions you grant
- Usage data: features used, sessions, and interaction patterns
- Log data: IP address, App version, and error logs
- Push notification tokens: to deliver gate change and delay alerts
Information from third parties
- Aviation data providers: publicly available flight status and aircraft positioning data
- App stores: purchase verification from Apple App Store and Google Play
4. How We Use Your Information
We use your information to provide and operate the Services (flight tracking, push alerts, AI predictions, Friends tracking, Travel Passport), improve and develop features, communicate with you about your account, and comply with legal obligations. We do not use your information for third-party advertising.
5. How We Share Your Information
We do not sell your personal information. We share information only with:
- Apple App Store and Google Play: for purchase processing
- Aviation data API providers: flight search queries only — not your account data
- Cloud infrastructure providers: hosting and delivery of the Services
- Friends you explicitly connect with (Premium): your saved flight status only
- Law enforcement or regulators: when required by law
6. Location Data
Location data is used solely to identify nearby airports, deliver relevant gate information, and improve flight tracking accuracy. We recommend "While Using" location access. You may revoke permissions at any time in your device settings without losing access to core features.
7. Data Retention
We retain account information until you delete your account. Usage and log data is retained for up to 24 months. Purchase records are retained for 7 years as required by Canadian tax law. Upon account deletion, personal information is deleted or anonymized within 30 days.
8. Your Rights
Under PIPEDA, you have the right to access, correct, and request deletion of your personal information, and to withdraw consent. California residents have additional rights under the CCPA. To exercise any right, contact us at privacy@departa.app. We respond within 30 days.
9. Data Security
We use TLS encryption in transit, encryption at rest for sensitive data, and access controls. In the event of a breach posing significant risk, we will notify affected users and the Office of the Privacy Commissioner of Canada as required by PIPEDA.
10. Children's Privacy
The Services are not directed at children under 13. We do not knowingly collect information from children under 13. Contact us at privacy@departa.app to request removal of any such data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by push notification or email. Continued use of the Services after the effective date constitutes acceptance of the updated policy.
12. Contact Us
Privacy Officer — Departa
Email: privacy@departa.app
Website: https://departa.app
If unsatisfied with our response, contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.